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Fan Seats Help Centre

What is the return policy?

Please note: You have the legal right to cancel your order within 14 working days of it being delivered, however, this excludes personalized orders.

We want you to be completely happy with your order. If for any reason you are not satisfied, we will gladly accept your timely return of unused or defective merchandise. Used merchandise cannot be returned unless defective. Please email us regarding returned merchandise on
info@fan-seats.com quoting your order number. A pickup and/or restock fee may apply depending on the nature of the return.

Please allow up to 14 days for us to process your return.

Your right to cancel can be exercised by emailing info@fan-seats.com

What are the shipping options?

Please see delivery zones below for the shipping option relevant to your location.
All orders are dispatched within 2 to 3 working days. Shipping and Delivery charges are subject to change and are determined when you order. Estimated delivery time assumes orders are placed before midday (BST). Charges may be added to orders with Priority, Overnight and International shipping if we try unsuccessfully to deliver your order more than once.

PLEASE NOTE ALL DELIVERY TIMES QUOTED BELOW REFER TO THE TIME TAKEN TO DELIVER YOUR ORDER FOLLOWING DISPATCH

United Kingdom – Standard Delivery 3-5 Days £4.99

Ireland – Standard Delivery 3-5 Days £9.99

Northern Ireland – Standard Delivery 3-5 Days £9.99

Scottish Highlands – Standard Delivery 3-5 Days £12.00

International Delivery: Delivery Zones

Zone 1: Delivery starting at £9.50* – 2-3 day average delivery time.
Belgium, France, Germany, Luxembourg, Netherlands

Zone 2: Delivery starting at £11.00* – 3-4 day average delivery time.
Austria, Denmark

Zone 3: Delivery starting at £13.00* – 3-5 day average delivery time.
Czech Republic, Italy, Slovakia, Spain

Zone 4: Delivery starting at £17.00* – 4-6 day average delivery time.
Croatia, Estonia, Finland, Hungary, Poland, Portugal, Sweden, Slovenia

Zone 5: Delivery starting at £24.00* – 4-7 day average delivery time.
Bulgaria, Greece, Latvia, Lithuania, Romania, Serbia

REST OF THE WORLD (Permitted countries only)
Please email info@fan-seats.com for a shipping quote

What are the international taxes, duties, etc. that I have to pay?

All costs for the above zones are factored into our product and shipping prices. If you would like to buy from us and are not located in one of the zones shown above, please contact info@fan-seats.com for a shipping quote and full purchase details.

When will I receive my order?

All orders are dispatched within 2 to 3 working days, then depending on where your order is being shipped to there will be an additional delivery time. You can see a list of average delivery times below:

Standard Delivery: 3-5 Days average delivery time

United Kingdom, Ireland, Northern Ireland,Scottish Highlands

International Delivery Zones

Zone 1: 2-3 day average delivery time.

Belgium, France, Germany, Ireland, Luxembourg, Netherlands

Zone 2: 3-4 day average delivery time.

Austria, Denmark

Zone 3: 3-5 day average delivery time.

Czech Republic, Italy, Slovakia, Spain

Zone 4: 4-6 day average delivery time.

Croatia, Estonia, Finland, Hungary, Poland, Portugal, Sweden, Slovenia

Zone 5: 4-7 day average delivery time.

Bulgaria, Greece, Latvia, Lithuania, Romania, Serbia

REST OF THE WORLD (Permitted countries only)
Please email info@fan-seats.com for a shipping quote

What do I do if I never received my order?

If your order has still not arrived after the dispatch and delivery periods have elapsed then please email info@fan-seats.com and quote your order number. Your customer experience with Fan-Seats is our number one priority so we will endeavour to help you as soon as possible.

What do I do if I received a defective order?

Please email us regarding any defective merchandise on info@fan-seats.com quoting your order number. Your customer experience with Fan-Seats is our number one priority so we will endeavour to help you as soon as possible. Defective merchandise can be replaced or refunded. A pickup and/or restock fee may apply depending on the nature of the return.

How do I make changes to an order I’ve already placed?

To make a change to an order you’ve already placed, please email info@fan-seats.com with your order number and the changes you would like to make. If you want to change your order please ensure that you send an email ASAP after placing your order to ensure that the wrong items are not dispatched. Thank you in advance for your cooperation.